Dated: 5th of February 2024
Tanggram Capital Pty Ltd (Tanggram)
(ACN 630 041 020, AR 001305609)
PO Box 508
Flinders Lane
VIC 8009
About this guide
It is important that you read this Financial Services Guide (FSG). It contains information to help you decide whether to use any of the financial services offered by Tanggram Capital Pty Ltd (ACN 630 041 020, AR 001305609)) (Tanggram, we, our, us) including:
(a) who we are and how to contact us
(b) the products and services we provide
(c) how we are paid and who pays us
(d) how we maintain your personal information, and
(e) how you can access our complaints handling arrangements.
If you would like further information, please ask us.
About Tanggram
Tanggram Capital Pty Ltd is part of the Tanggram Group, founded in 2013, which provides financial services to retail and wholesale investors across Australia. We are the portfolio manager and promoter of the Tanggram Investment Fund (ARSN 632 672 336) (Fund)
You can contact us at:
Post: Level 4, 350 Collins Street, Melbourne VIC 3000
Email: customer@tanggram.com
Website: www.tanggram.com
Phone: 1300 099 777
The Fund is a managed investment scheme registered with the Australian Securities and Investments Commission. It’s managed by Cache Investment Management Ltd (described below) and interests in the Fund are issued by a licensed professional trustee company.
The products and services we provide
We are authorised to provide various financial services to retail and wholesale clients, including:
Dealing in a financial product
(a) by applying for, acquiring, varying or disposing of various financial products on behalf of another person, including in respect of deposit and payment products (including non-cash payment facilities), managed investment products and securities.
Provide general advice
(b) by providing general advice in relation to deposit and payment products (including non-cash payment facilities), managed investment products and securities.
As we provide general advice, which isn’t tailored to your personal circumstances or financial requirements, you should consider whether it’s appropriate for you before making any investment decision.
About our licensee
We are an authorised representative of Cache Investment Management Ltd ACN 624 306 430 AFSL 514 360 (Cache), who is an Australian financial services licensee.
We are authorised to provide financial services on Cache’s behalf in relation to basic deposit products, securities and interests in managed investment schemes (such as the Tanggram Investment Fund).
You can contact Cache at:
Post: 81 – 83 Campbell Street, Surry Hills NSW 2010
Email: hello@cacheinvest.com
Website: www.cacheinvest.com.au
Phone: 1300 122 243
Cache is responsible for those financial services provided by Tanggram as its authorised representative and has authorised Cache to distribute this FSG. Cache and Tanggram are not related entities.
Product disclosure statements
When we provide information to you about our financial products, we’ll give you a product disclosure statement (PDS) or other disclosure document in relation to those products. These documents contain important information about our financial products, including their key benefits, risks, features and fees.
They will help you make an informed decision about our products, so read the relevant PDS or disclosure documents carefully.
You can download a copy of the PDS for any of our financial products from https://www.tanggram.com/support/product-disclosure-statement
How to give us instructions
You can contact us directly with any instructions relating to our financial products. This includes giving us instructions electronically (including via the Tanggram mobile application). We will need to be satisfied that we have verified your identity before proceeding.
Digital
We are a fully digital company, and we will communicate with you about our products and services in digital form (where possible). By asking us to provide financial services to you (including by applying for a financial product), you agree to receive communications in digital form only.
How we’re paid
If you decide to invest in a product we offer, we will receive fees for managing that product.
Tanggram
When you invest in the Tanggram Investment Fund, we receive some or all of the fees that Cache receives as fund manager. The amount of Cache’s fees will depend on the amount and frequency of your investments and are set out in full in the PDS for the Fund, which is available at https://www.tanggram.com/support/product-disclosure-statement. Those fees are paid out of the funds invested in the product or the money you use to acquire the product.
The portion of Cache’s fees received by Tanggram will vary depending on the scale of the product.
Please let us know if you would like further particulars.
If you would like further information about the fees we collect, please ask us.
Staff remuneration
Our staff receive a salary plus superannuation, and may receive bonuses, shares or options in Tanggram and other benefits from time to time.
No commissions
We do not pay commission to any staff or other third parties, such as financial advisers.
Professional indemnity insurance
We have professional indemnity insurance, which provides cover for claims by retail clients that relate to the financial services that we and our representatives provide. This satisfies the compensation arrangements required under section 912B of the Corporations Act 2001 (Cth). We are also covered for claims against former representatives while they acted on our behalf. You do not have a direct right to claim under this insurance.
Your privacy
We’re committed to respecting your privacy. The Privacy Act 1988 (Cth) regulates how we handle your personal information, including how we collect, disclose and secure it.
In general, we collect your personal information to provide the products and services you request, and efficiently manage and administer those products and services. We may also use your information to provide information about other products and services that we think might interest you and to comply with legislative and regulatory requirements, prevent fraud, crime or other activity that may cause harm in relation to our products or services, and help us run our business.
Your personal information may be provided confidentially to external service providers, including the custodian, auditors, taxation advisers, legal advisers and information technology consultants. It may also be provided to our related companies to assist us with functions relating to managing your account.
Additionally, your personal information will be disclosed if required by law to do so. You have the right not to provide us with any personal information. However, we may not be able to provide the product or services you request.
For more information about how we handle your personal information, how you can access, correct and update your personal information and how we manage privacy related complaints, refer to our Privacy Policy available at https://www.tanggram.com/support/privacy-policy.
If you would like a link to a digital copy, please email us at customer@tanggram.com and we will send you a copy free of charge.
How we deal with complaints
If you are dissatisfied or have a complaint about your investment in the Fund, please contact Tanggram at:
Tanggram Capital Pty Ltd (ACN 630 041 020, AR 001305609)
Level 4, 350 Collins Street, Melbourne VIC 3000
Tanggram will confirm receipt of any complaint by email within 1 business day, investigate the matter (in conjunction with Cache) and get back to you with a response with the aim of resolving your complaint within 30 days.
If Tanggram has not resolved your complaint to your satisfaction, you can request that the complaint be escalated to the Trustee for review.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: afca.org.au
Telephone: 1800 931 678 (free call)
Email: info@afca.org.au
In writing to: Australian FinancialComplaints Authority, GPO Box 3, Melbourne VIC 3001.