The privacy of your personal information is of supreme importance to Tanggram Pty Ltd ACN 625 016 480 ("Tanggram") and its affiliates ("we", "us", "our"). This policy explains how we handle personal information and comply with the requirements of applicable privacy laws ("Privacy Laws"). It applies to your personal information when you use our website and our App and interact generally with us.
We respect that you have a right to control how your personal information is collected and used. We value your trust, and aim to help you manage and build wealth over a long period. The protection of your personal information is vital to sustain this relationship.
1 Why we collect personal information
1.1 When you visit our Website or use our App, we collect personal information so that we can provide you with products and services and improve your experience with us.
1.2 The reasons for which we collect and hold your personal information include:
a. to deliver our products and services to you;
b. to obtain products and services from our suppliers;
c. to confirm your identity and process your transactions through our App;
d. to enforce agreements between you and Tanggram;
e. to facilitate your participation in functions, events or activities conducted by us or our merchants;
f. to manage our relationship with you, evaluate our business performance and build our customer database;
g. to provide you with information about our products, services, functions, events or activities;
h. to enable you to participate in our promotion, competition, survey and/or enable you to subscribe to mailing lists/newsletters and interact or follow our social media pages, including but not limited to, Twitter, Facebook, Instagram, and Linkedin;
i. to respond to your requests and see your feedback;
j. to conduct research, compare information for accuracy and verification purposes, compile or analyse statistics relevant to the operations of our business;
k. to facilitate our internal business operations, including fulfilment of any legal and regulatory requirements and monitoring, analysing and improving the performance and functionality of our Website and App and investigating breaches of or enforcement of any legal terms applicable to our Website or the App;
l. to manage risk and protect our Website and App from fraud by verifying your identity and helping to detect and prevent fraudulent use of our Website and App;
m. for the direct marketing purposes as set out below;
n. to improve the products and services that we supply to you through our Website and App.
2 How we collect personal information
2.2 The types of personal information we will collect from you will depend on the circumstances in which that information is collected. It may include:
a. contact details (eg. your name, address, email, phone number);
b. information required for you to open an account with us or receive services from or do business with us. This information may include bank account details that you link to your account;
c. personal information about you that allows us to tailor the services and product offerings we make available to you;
d. statistical information regarding the use of our Tanggram website or app, including website users' IP addresses and the dates and times of visits;
e. transaction details relating to your use of our products, services or rewards; and
f. personal information regarding your friends and contacts if you invite them to join Tanggram.
2.3 We usually collect personal information when you:
a. submit information to us (including via our Website or App), eg. when you register a user account, retrieve log-in information, or request a new password;
b. register for email subscriptions, or publications through our Website or App;
c. request information or support concerning our products and services;
d. receive services from us. This may include us accessing information held by your financial institution or other third parties that we have relationships with;
e. use our Website or App;
f. contact us (through the Website, App, or by email or phone) or request that we contact you;
g. complete any survey or provide feedback to us concerning our products or services; or
h. participate in promotions or competitions run by or with the support of Tanggram.
2.4 If you do not provide us with the information we request, our ability to supply you with products or services, or to otherwise fulfil the purpose for which you have provided your information may be limited.
2.5 We will collect personal information directly from you, but may also collect information about you from third parties. If we receive information about you from someone else, we will take reasonable steps to make you aware of the fact and circumstances of the collection.
3. How we use and disclose personal information
a. our affiliates and related companies, and merchants;
b. the suppliers and service providers who help with our business operations including in relation to fraud prevention, identity verification, marketing, and technology services;
c. financial institutions that we use to provide you with services;
e. to any other person or third parties with your consent (express or implied).
4. How we use personal information for direct marketing
4.1 We may send you information about your account and our services or other items or material that you may be interested in. We will only contact you if you have consented to receive such messages.
4.2 If you do not wish to receive promotional information from us any longer, please contact us directly, or use the unsubscribe facilities included in our marketing communications.
4.3 We may provide your personal information to third parties who offer goods or services that you may be interested in. These third parties who may contact you directly in relation to those goods or services.
4.4 We will use your personal information to send you messages containing important information about your investment with us. These messages are an important part of the service that we provide to you and will be sent to you as long as you invest into Tanggram Investment Fund.
5. Use of digital technologies
5.1 We may use digital technologies such as cookies, location services, web server logs and web beacons in connection with our Website and App, social media pages and other digital portals to recognise you and customise your online experience. Cookies are small files that store information on your computer, mobile phone or other device. They enable us to recognise you across different websites, services, devices and/or browsing sessions.
5.3 if you do not wish to receive any cookies while you are using our Website or App, then you may set your browser settings to delete, disable or block certain Cookies. Your use of the Website and App may be limited.
6. How to access and correct your personal information
6.1 If at any time you wish to access or correct personal information that we hold about you, please contact us at firstname.lastname@example.org, or start a live chat with us in the app. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
7. How we store and secure the personal information
7.1 We take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate, up to date and complete. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by us.
7.2 If we become aware of unauthorised access to or disclosure of your personal information we will take appropriate steps to rectify the data breach and will notify you in accordance with the requirements of the Privacy Laws.
7.3 When we no longer need to use your information, or are no longer required to retain it by law, regulation or policies, we will take steps to properly de-identify or destroy it.
8. Contacting Us
8.1 If you have any concerns or complaints about how we handle your personal information, or if you have any questions about this policy, please contact us at email@example.com, or start a live chat with us in the app.
8.2 We aim to acknowledge receipt of all privacy complaints from you within 5 working days and resolve all complaints within 30 working days. Where we cannot resolve a complaint within that period, we will notify you of the reason for the delay as well as advising the time by which we expect to resolve the complaint.